This website presents our collection and lets you enquire on WhatsApp. It does not accept orders or payments online.
1. Operator and scope
Shop operating name: HILLOVO
In these terms, “we”, “us” and “our” refer to the operator of the shop using this name.
Customer support: support@hillovo.club
HILLOVO (山里有物) presents craft objects, textiles and jewelry from Guizhou. These terms cover browsing, saving objects, using the bag and opening a WhatsApp enquiry.
2. Product information
Some imagery is illustrative and prices are indicative. Confirm product details, availability, the final price and delivery with us before agreeing to a purchase. An enquiry does not reserve stock or create an order.
3. Using the website
Review the prepared message before sending it in WhatsApp. Keep any earlier test order links private. Do not send passwords or payment card details, interfere with the website or infringe others’ rights.
4. Prices and payment
Displayed prices are indicative amounts in US dollars (USD). Final pricing, delivery costs and any applicable taxes must be confirmed with us in conversation before a purchase. This website does not collect payment or offer subscriptions or recurring charges.
5. Orders and cancellation
You can edit or remove items in your bag before enquiring. Opening WhatsApp or sending an enquiry does not itself place an order or create a payment obligation. Contact us about any purchase or cancellation agreed in conversation; include its reference if available.
6. Delivery
This shop is in test mode. Shipping costs are examples; final destinations and delivery terms have not been decided. No test order will be charged or shipped.
7. Returns, refunds and billing questions
Please confirm return and refund arrangements with us before a purchase. For a billing question, keep the transaction reference and contact us. These terms do not restrict statutory consumer rights or the right to dispute an unauthorized charge.
This shop is in test mode. The final returns policy will be published before real orders are accepted.
8. Website content
Rights in the website’s branding, text, designs and images remain with their respective owners. Browsing or sending an enquiry does not transfer those rights. Uses permitted by applicable law remain unaffected.
9. Privacy
When you email customer support, we use your email address, messages and any attachments to respond to your enquiry. We retain the correspondence so we can follow up in the same conversation. Please do not send passwords or payment card details by email.
Our privacy policy explains the information we collect, how we use and retain it, the service providers involved and how to exercise your privacy rights.
10. Availability and responsibility
Test features may change or be unavailable during maintenance. We may restrict access where necessary to address misuse or protect the service. Sample content should not be relied on as a confirmed offer for real goods. Nothing in these terms excludes obligations or liability that cannot lawfully be excluded.
11. Updates and disputes
Updates will be published on this page with a revised date. Terms for real purchases will be presented before paid checkout is enabled. Any dispute is subject to applicable law and mandatory consumer protections. You may contact us to seek a resolution; this does not prevent you from using other remedies available under applicable law.
12. Contact
For questions about these terms or a purchase enquiry, email support@hillovo.club.